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Manual – I

Particulars of Organisation, Functions and Duties (Section 4 (1) b (i))

Sl No

Particulars

Description

1.1

Name

Air India Express Limited (Formerly Known as Air India Charters Ltd.)

1.2

Date of Incorporation

9 September 1971

1.3

Date of Commencement of Business

22 September 1971

1.4

Registered Office

Air India Express Ltd.

1^st floor, Old Operations Bldg.

Air India Complex, Old Airport

Santa Cruz(East)

Mumbai-400 029

1.4

Corporate Head Quarters

Airlines House, Durbar Hall Road, Kochi,
Kerala 682016.

1.5

Capital Structure

The Authorised Share Capital of the Company is Rs.1000,00,00,000/- ( Rupees One Thousand Crore ) divided into 10,00,00,000 (Ten Crore equity shares) of Rs.100/- ( One hundred) each.

The Paid-up Share Capital is Rs.780,00,00,000/- (Rupees Seven Hundred Eighty Crore) divided into 7,80,00,000 (Seven Crore Eighty lakh equity shares) of Rs.100/- (One hundred) each.

1.6

Objectives

• To establish, maintain and operate international and domestic air transport services, scheduled and non-scheduled, in all the countries of the world for the carriage of passengers, mails and freight and for any other purposes.

• To construct, manufacture, buy, sell, prepare, warehouse, hire, charter, let on hire and deal in aero planes, flying machines, airships, aircraft, balloons of all kinds, whether dirigible or otherwise, aerial, conveyances of all kinds, and the component parts thereof and all kinds, whether dirigible or otherwise, aerial, conveyances of all kinds, and the component parts thereof and all kinds of machinery, apparatus and appliances for use in connection therewith, and all kinds of vehicles and machines for traversing the air, land or water, and other public or private conveyances and means of locomotion of all descriptions, whether propelled by petrol, steam, electricity, gas, air or any other motive power, and to establish and maintain hangers, garages, airports, aerodromes, landing grounds, runways, depots, sheds, stations or buildings, factories and accommodations of all description for the storage, reception or take-off of aeroplanes, flying machines, airships, aircraft, balloons or aerial conveyances of any description machinery, apparatus and appliances for use in connection therewith, and all kinds of vehicles and machines for traversing the air, land or water, and other public or private conveyances and means of locomotion of all descriptions, whether propelled by petrol, steam, electricity, gas, air or any other motive power, and to establish and maintain hangers, garages, airports, aerodromes, landing grounds, runways, depots, sheds, stations or buildings, factories and accommodations of all description for the storage, reception or take-off of aeroplanes, flying machines, airships,aircraft, balloons or aerial conveyances of any description.

1.7

Vision

•Become India's most efficient and preferred LCC on regional international routes and extending the airline’s reach to other potential markets over the long term.

• Constantly exceeding passenger expectations in terms of quality, convenience and comfort.

1.8

Mission

• Offer the best flight schedules at the most competitive fares having clients' needs at the core of all corporate / strategic decisions.

•Pay paramount attention to safety, punctuality and convenience of services.

•Constantly embrace technological advancements to upgrade services, systems and processes and increase value proposition to passengers, employees, travel partners, vendors and owners.

•Benchmark work practices / methods against best in industry and achieve the greatest levels of productivity from all assets

•Develop and maintain adequate pool of competent and motivated employees.

•Grow and expand operations with focus on improving productivity & profitability complementing the parent company's operations.

Manual – 2

Powers and Duties of Officers and Employees

Sl.No

Name

Designation

Functions

Mr. K Shyam Sundar

Chief Executive Officer

As the executive head of Airline, the overall responsibility for the smooth, efficient & progressive functioning of the airline is vested on CEO. CEO reports to Chairman, Air India Express Ltd. As the administrative head of the organisation, all functional departmenmts report to CEO. CEO integrates all the activities to the business plan of the
organization.

Ms Aditi Khandekar

Company secretary

All matters pertaining to compliance under the Companies Act.

Capt. Rajkumar

Chief of Operations

The Chief of Operations is responsible for ensuring flight operations within the rules and regulations laid down by DGCA.

Mr Anil Kumar Jain

Chief of Engineering

Planning and execution of Maintenance, repair & overhaul of AIXL fleet.

Ms. Tara Naidu

Chief of Commercial

Formulation of corporate marketing plans/policies & strategies to optimize revenue generation, product development and new market development

Mr M Manoharan

Chief Financial Officer

All financial matters are controlled by Chief of Finance. He also ensures the strict compliance of the financial policies of the organization, besides statutory compliances

Mr T Vijayakrishnan

Chief of HR

Chief HR is responsible for HRD and Industrial relations matters. HR strategies, policies and guidelines are formulated and implemented by his team.

Capt. Ashish Gangurde

Chief of Flight Safety

Responsible for ensuring compliance to safety regulations set by DGCA. He is entrusted with the duty of implentating pro active safety measures.

Capt D R Gupta

Chief of Training

Designing various (statutory) training programmes for cockpit &cabin crew and overall management of the training department of AIXL

Mr P G Prageesh

Chief of Corporate Communications

Management of all internal and external communications relevant to brand performance and effective dissemination of the same among various stakeholders, including the media. Handles publicity/ advertising/new media/ digital marketing activities of the Airline.

Mr. Altaf Z Mukaddam

Chief of IT

Handles the IT security system, MIS/Communication system and IT strategy of the Company

Mr Aby George

Chief of Airport services

Supervises and co ordinates the entire flight handling activities of Air India Express flights comprising of passenger handling, mishandled baggage services, Ramp services, catering services, cargo operations/sales at each stations etc.

Mr G.R.Kharat

Chief of Materials Management

Monitor the effective functioning of Aircraft Spares Purchase section and co ordinate and ensure proper supply and distribution of all catering consumables

VIGILANCE DEPARTMENT

	Chief Vigilance Officer	All Vigilance Matters
	Ms.Arti Bhatnagar, IDAS (90)

Manual – 3

Procedure followed in decision – making process

Air India Express Ltd. is a fully owned subsidiary of Air India Ltd. The procedure followed in decision making involves discussions among cross section of departments and/or formal decisions by the Competent Authority on office notes in accordance with the Instrument of delegation of Financial and Administrative powers.

In respect of decision making on day to day basis at airports/stations, all the Duty Officers/Station Managers of AI or AIXL take spot decisions in accordance with the Instrument of delegation of Financial and Administrative powers and the established practices.

Manual - 4

Norms set for the discharge of functions

Air India Express Ltd. is a fully owned subsidiary of Air India Ltd. Every year a Memorandum of Understanding (MOU) is signed by the management of Air India Ltd with the Ministry of Civil Aviation after discussions and finalization of the same by members of the expert task force constituted by the Department of Public Enterprises. Simultaneously MOUs are signed by Air India Ltd. with its subsidiaries including Air India Express Ltd. This Memorandum of Understanding signed with the Government every year acts as norms for discharge of its functions.

Manual - 5

Rules, Regulations, Instructions, Manuals & Records used for discharging functions

Sl.No	Name of Department	Name of Manual/ Documents
1	Operations	a) DGCA CARs b) AIXL issued: Operations Manual, Weights and Balance Manual, MEL, SOPs, FOB, Circulars c) Manuals issued by OEM
2	In Flight Services	a) DGCA CARs b) AIXL issued: Operations Manual, Quick Reference Handbook, Circulars
3	Flight Safety	a) Flight Safety Manual of Air India Express Ltd. b) Director General of Civil Aviation Civil Aviation Requirements. (CARs) c) DGCA AICs d) DGCA Operations Circulars, e) AIXL Operations Manual f) Air India Corporate Safety Management System Manual g) Emergency Management Manual Air India
4	Commercial	a) Passenger Services Manual of AIXL b) Airport Handling Manual of AIXL
5	HRD	AIXL Service Regulations

Manual – 6

A Statement of the categories of Documents that are held by it or under its control, (Section 4(1)b(vi)

Memorandum & Articles of Association of the Company.

Air Operators' License

Certificates of Registration for aircraft in the fleet of Air India Express Ltd.

Annual Report 2014-15 ( Please refer Air India website www.airindia.in)

Manual – 7

Particular of any arrangement that exists for consultation with or representation by the members of the public in relation to the formulation of its policy implementation there of. (Section 4(1)b(vii))

Air India Express Limited (formerly Known as Air India Charters Limited) is a subsidiary company of Air India Ltd., incorporated under the Companies Act, 1956. Its policies are framed and implemented by the Management and the Board of Directors of the Company.

The Directors on the Board are appointed by Air India Ltd. in consultation with Government of India. Being a Central Public Sector Undertaking, its policies and activities are constantly under close scrutiny of the Press, Public and Parliament.

The Members of Parliament, who are the representatives of the Public, safeguard their rights and interests in the two Houses of the Parliament through Parliament Questions, Special Mentions / General Discussions / Debates on the working of Air India Ltd and its subsidiaries. Further, there are Parliamentary Committees comprising Members of Parliament, that examine the holding Company Air India Ltd. and its subsidiaries including Air India Express Ltd. and hold discussions on their functioning and performance from time to time apart from giving suggestions and recommendations relating to the activities of these Companies. The policies and activities of Air India Express Ltd., are, therefore, under constant scrutiny of the public through the above process.

Manual – 8

A Statement of Board, Councils, Committees and other Bodies constitute, Section (4 (1) b (viii))

Board of Directors of Air India Express Limited (formerly Known as Air India Charters Limited)
Sr.No	Name	Designation	Official Address	Contact Details
1	Mr. Rajiv Bansal DIN: 01023747	Chairman	Airlines House, 2nd floor,113, Gurudwara Rakabgunj Road, New Delhi 110 001	(011) 234 22103, 234 22126 , Fax-(011) 234 22107. cmd@airindia.in
2	Mr. Pranjol Chandra DIN: 08117183	Nominee Director	Director, Ministry of Civil Aviation, Rajiv Gandhi Bhawan, Safdarjung Airport, New Delhi 110 003	011-24649891 pranjol.chandra@gov.in

3	Smt. Kusum Lata Sharma DIN:08678975	Nominee Director	Director, Ministry of Civil Aviation, Rajiv Gandhi Bhawan, Safdarjung Airport, New Delhi 110 003	011-24642145 kusum1962.moca@gov.in
4	Mr. Vinod Shanker Hejmadi DIN: 07346490	Director	Airlines House,1^st floor ,113, Gurudwara,Rakabgunj Road, New Delhi 110 001	011-23421066, V.Hejmadi@airindia.in

The Board has constituted sub-Committees with specific Terms of Reference. The minutes of all sub-committees are put to the Board for information / approval from time to time.

Agenda as well as minutes of meeting(s) of the Board of Directors and sub-committee(s) of the Board contain information related to commercial interest of the Company and disclosure of the same will lead to leakage of vital business information. Therefore, Agenda and Minutes of the Board and Sub-Committee meetings are not accessible to public. However, important decisions taken regarding the Company and/or its management are communicated to the statutory authorities and also to the public as required under applicable laws of the land.

Committees of the Board and its constitution

Audit Committee constituted on 28 June 2005

Members of Audit Committee are as follows :

1	Shri Pranjol Chandra	Chairman
2	Smt. Kusum Lata Sharma	Member
3	Shri Vinod Hejmadi	Member

Scope and Functions:

•To recommend for appointment, remuneration and terms of appointment of auditors of the company;

•To review and monitor the auditor’s independence and performance and effectiveness of audit process;

•To discuss with the external auditor, before the audit commences, the nature and scope of the audit and to ensure coordination where more than one audit firm is involved;

•To review the Internal Audit program & ensure co-ordination between the Internal & External Auditors as well as determine whether the Internal Audit function is commensurate with the size and nature of the Airlines Business and is provided adequate resources and representation within the company;

•To review/examine the half-yearly and annual financial statements and the auditors’ report thereon;

•To discuss problems and reservations arising from the interim and final audits and any matter that the auditor may wish to discuss in the absence of Management where necessary;

•To review the Statutory Auditor’s Report, Management’s response thereto and to take steps to ensure implementation of the recommendations of the Statutory Auditors ;

•Approval or any subsequent modification of transactions of the company with related parties;

•Scrutiny of inter-corporate loans and investments;

•Valuation of undertakings or assets of the company, wherever it is necessary;

•Evaluation of internal financial controls and risk management systems;

•Monitoring the end use of funds raised through public offers and related matters;

CSR Committee constituted as on 30 March 2016

Members of CSR Committee are as follows:

1	Shri Vinod Hejmadi	Chairman
2	Shri Pranjol Chandra	Member
3	Smt. Kusum Lata Sharma	Member
4	Shri K Shyam Sundar	Member

Scope and Functions:

a. Formulate and recommend to the Board, a Corporate Social Responsibility Policy which shall indicate the activities to be undertaken by the company as specified in Schedule VII.

b. Recommend the amount of expenditure to be incurred on the activities referred to in clause (a) and

c. Monitor the Corporate Social Responsibility Policy of the company from time to time.

Note : The Board, Audit Committee and CSR Committee are constituted in terms of the provisions of the Companies Act. As such there is no fixed tenure for Board and these Committees.

Manual 9

Directory of officers { Section 4 (1) b (ix) }

Directory of Air India Express Officers
Sl No.	Name	Designation	Department	Tel. Numbers	Email ID
1	Mr K. Shyam Sundar	CEO	HQ, Cochin	0484 235 0171	ceo.aiex@airindia.in
2	Ms Aditi Khandekar	Company Secretary	Nariman Point, Mumbai	022-22796496	aa.khandekar@airindia.in
3	Capt A.Gangurde	Chief of Flight Safety	Flight Safety	022 26263617	Cofs.aiex@airindiaexpress.in
4	Capt. D R. Gupta	Chief of Training	Training	022 2626 3012	aixchieftrg@airindiaexpress.in
5	Capt V S Rajkumar	Chief of Operations	Operations	022 2626 3587	co.ops@airindiaexpress.in
6	Mr A K Jain	Chief of Engineering	Engineering	0471 2500617	aiclcoe@airindiaexpress.in
7	Mr M Manoharan	Chief of Finance	Finance	022 26265444	m.manoharan@airindia.in
8	Ms. Tara Naidu	Chief of Commercial	Commercial	022 26265033	Tara.Naidu@airindiaexpress.in
9	Mr T. Vijayakrishnan	Chief of HR	HRD	0484 235 0165	cohr@airindiaexpress.in
10	Mr. Altaf Z Mukaddam	Chief of IT	IT	022 2626 3547	co.it@airindiaexpress.in
11	Mr. P.G. Prageesh	Chief of Corporate Communications	HQ, Cochin	0484 2350 166	pg.prageesh@airindiaexpress.in
12	Ms. Rema Raja	General Manager	HQ, Cochin	0484 2350 166	Rema.Raja@airindia.in
13	Mr. Aby George	Chief of Airport Services	Airport Services	0484-2610110	aby.george@airindia.in
14	Mr.G.R.Kharat	Chief of Materials Management	Materials Management	022-26263731	co.mm@airindiaexpress.in
15	Ms. M.Mukhtiar	Dy. Chief of Commercial	Commercial	022 26265033	m.mukhtiar@airindiaexpress.in
16	Mr Satheesh Kumar Nair	DY. Chief of HR	HRD	0484 235 0169	sk.nair@airindiaexpress.in
17	Mr Deepak P Yelanje	Dy.Chief of Flight Safety	Flight Safety	022 2626 3350	deepak.yelanje@airindia.in
18	Mr Dilip Kumar Roy	Dy. Chief of Operations	Operations	022 26263598	dilip.roy@airindiaexpress.in
19	Mr Ganesh Perumal	Dy. Chief of HR	HR	0484 2350156	ganesh.perumal@airindiaexpress.in
20	Mr.Venkata Sitaramakrishna Budampati	Dy. Chief of Finance	Finance	022 26265067	ramakrishna.bvs@airindiaexpress.in

Manual 10

The monthly remuneration received by each of the officers and employees and the system of compensation as provided in the regulation{ Section 4 (1) b (x) }

Sr. No.	Designation	Gross Total, PM (Rs.)
1	CEO	249,600
2	Chief of HR	150,000
3	Chief of Engineering	250,000
4	Security Assistant	28,153
5	Handyman	37,554
6	Security Supervisor	61,657
7	Cabin Crew (60 Hrs.)	35,550
8	Sr. Cabin Crew (60 Hrs.)	40,350
9	Cabin Crew In Chare (60 Hrs.)	49,050
10	Check Cabin Crew (60 Hrs.)	57,150
11	Co-Pilot	160,364
12	Check Pilot	434,771
13	Trainee Co-pilot	99,569
14	Commander	378,971
15	Sr. FSO	55,000
16	FSO	35,000
17	DY.Manager (F)	60,000
18	Manager Scheduling	70,000
19	Crew scheduling officer	35,000
20	Commercial Officer	40,000
21	Training Manager	110,000
22	Officer-IR	35,000
23	Officer-HR	35,000
24	Officer-Finance	35,000
25	Trainee Technical Officer	25,000
26	Sr Assistant	20,000

Manual 11

The Budget Allocation to each agency

Air India Express Ltd. a wholly owned subsidiary of Air India Ltd. It is a commercial organization and has one centralized budget for its internal financial discipline.

Manual - 12

The manner of execution of subsidy program

Air India Express Ltd. a wholly owned subsidiary of Air India Ltd, it is a commercial organization and is not governed under any subsidy programme.

Manual 13

Particulars of recipients of concessions, permits or authorization { Section (1) b (xiii) }

Air India Express Ltd. does not give any such concessions for various categories of people.

Manual - 14

Information Available In an Electronic Form

The database pertaining to computer-based applications is stored in the electronics form. It relates to passenger reservation, departure control information, management information, personnel information, financial accounting data and aircraft spares details.

Manual 15

Particulars of facilities available to citizens for obtaining information { Section 4 (1) b (xv) }

Call centre and other key contact details are made available on Air India Express Website.

Manual – 16

Name, Designation and other particulars of Public Information Officers, Section (4 (1) b (viii))

Name & Designation

Office Address

Public Information Officer:

Ms Aditi Khandekar

Company Secretary & PIO

21st Floor, Air India Building,

Nariman Point, Mumbai- 400 021

Phone No. : 022-22796496

Email : aa.khandekar@airindia.in

Appellate Authority :

Ms. Rema Raja

Phone No. : 0484-2350166
Email : remaraja@airindia.in

ADDRESS:

Air India Express Ltd.

Gandhi Square, D.H. Road

Kochi-682016

Details of Applications received and disposed off under RTI Act from 1 April 2017 to 31 March 2018

Application Received	51
Application disposed	50

Details of Appeals received and orders issued under RTI from 1 April 2017 to 31 March 2018

Appeals Received	2 *
Order Issued	2 *

Manual – 17 (Any other information)

COMMITTEE	NAME	DESIGNATION	CONTACT NO.	E MAIL ID
RTI:
Public Information Officer:	Ms. Aditi Khandekar	Company Secretary	022-22796496	aa.khandekar@airindia.in
Appellate Authority:	Ms. Rema Raja	GM, Corporate Communications	0484-2350166	icc@airindiaexpress.in
Public Grievance on CPGRAMS:
Nodal Officer	Ms. Rema Raja	GM, Corporate Communications	0484-2350166	pg@airindiaexpress.in
Passenger Complaints /Comments:
Nodal Officer	Mr. Aby George	Chief of Airport Services	0484-2610110	nodal@airindiaexpress.in
Appellate Authority	Ms. Tara Naidu	Chief of Commercial	02226265030	appellate@airindiaexpress.in
Internal Complaints Committee on “Prevention of Sexual Harassment of Women in Workplace”:
Chairperson	Ms. Rema Raja	GM, Corporate Communications	0484-2350166	icc@airindiaexpress.in
Member	Mr. Muralikrishnan.B	Manager IR	0484-2350164	icc@airindiaexpress.in
Member	Ms. Leena S Sharma	Chief Manager-Flight Dispatch	022-26263438	icc@airindiaexpress.in
Employee Grievance:
Member	Mr. Satheesh Kumar Nair	Dy Chief of HR	0484-2350169	sk.nair@airindiaexpress.in
Member	Mr. Deepak Yelanje	Dy. Chief of Flight Safety	022-26263617	deepak.yelanje@airindia.in
Member	Ms. Leena S Sharma	Chief Manager – Flight Dispatch	022-26263438	ls.sharma@airindiaexpress.in
Payment of Fees:

In accordance with the Right to Information (Regulation of Fee and Cost) Rules, 2005, a request for obtaining information under sub-section (1) of section 6 shall be accompanied by an application fee of rupees ten by way of cash against proper receipt or by demand draft or by bankers cheque payable to AIR INDIA EXPRESS LIMITED. (formerly Known as Air India Charters Limited)

For providing the information under sub-section (1) of section 7, the fee shall be charged by way

of cash against proper receipt or by demand draft or banker’s cheque payable to AIR INDIA EXPRESS LIMITED at the following rates:

(a) Rupees two for each page (in A4 or A3 size paper) created or copied;

(b) Actual charge or cost price of a copy in large size paper;

(d) For inspection of records, no fee for the first hour; and a fee of rupees five for each fifteen minutes (or fraction thereof) thereafter.

For providing the information under sub-section (5) of section 7, the fee shall be charged by way of cash against proper receipt or by demand draft or bankers’ cheque payable to AIR INDIA EXPRESS LIMITED at the following rates:

(a) For information provided in diskette or floppy rupees fifty per diskette or floppy; and

(b) For information provided in printed form at the price fixed for such publication

or rupees two per page of photocopy for extracts from the publication.