Need any help with booking, modification, cancellation or any other service? Browse through our FAQs for the answers to your queries.
Should you still have questions, please reach out to our customer care team at +91-44-40013001 or +91-44-24301930. We will be more than happy to help you.
You can make a new booking by any of the following methods
Once your payment has been made, you will be issued an Itinerary Receipt for your reference.
Booking an infant seat can be done through our contact centre or Air India Express overseas offices by requesting to make the booking under child category.
If you are making an online booking with your credit card, but you are not traveling, then the passenger for whom you booked the ticket must carry the following:
Should you need to travel within the next 24 hours then - Bookings can be made up to 3 hours prior to flight departure through Travel Agent or Contact Centre or website www.airindiaexpress.in It may be noted that Check-in counters close 60 minutes prior to flight departure.
However, booking through our Airport ticketing office or City office is permissible until the check-in counter closes.
Once your payment has been made, you will be issued a PNR Number and an Itinerary receipt that will be sent to your mail ID or handed over to you at the airport/ airline office or by the travel agent for your reference. Please carry this receipt with you when you report for the flight.
A soft copy of the Itinerary Receipt or AI e-ticket in case of code share flights are also accepted when you report for check-in to a flight.
There are four ways to pay for your Air India Express booking:
Please ensure that the name, address and other details entered at the payment page match with the credit card credentials issued by the bank.
In India, to make online transactions safer, the RBI has made it mandatory for all online transactions to have an extra level of authentication. The extra level is a password/OTP that you will have to enter after entering your credit card details while making online payments. You will require this extra password for transacting on any website. This new technology is called VbyV (Verified by Visa) or MSC (MasterCard SecureCode). Please ensure that your card is enrolled in the 3D Secure service such as VbyV or MSC for online payments. Please contact the card issuing bank for further details.
For bookings made on our website, you should have received a copy of the receipt at the email address you entered during booking. You will need to show the soft or hard copy of ITR/e-ticket to gain access to the airport and for check-in. You can print or email it through ‘Manage my Booking’.
Please check your spam folder also, and if you still don't see your receipt, please reach out to our 24x7 Call Centre team at +91-44-40013001 or +91-44-24301930
Yes, reservations can be changed or modified through ‘Manage my Booking’ option on our website. If you have made the booking through a travel agent you can get your itinerary changed through that particular travel agent/ through Air India Express website/ by contacting the call centre.
Changes to the date and/or time of your travel, are permitted upto 12 hours before the scheduled departure time of your flight. Changes to your booking will attract a fee of INR 1100 or equivalent local currency per passenger per sector. Additionally, the passenger will have to pay the difference in fare, if the new fare is greater than the ticketed fare.
However, if the new base fare is less than the ticketed base fare, the difference in amount will not be refunded.
Travel agents are granted access only to the bookings made through their outlets. Our City/ Reservation offices and Airport offices/ Call Centre would be pleased to help you in making changes in your itinerary, irrespective of from where you purchased the ticket.
Cancellation and refund is permissible. It will be based on the cancellation and refund policy.
All seat charges are non-refundable on cancellations and non-transferable on modifications. Please refer to Air India Express' cancellation and refund policy for more details.
Each passenger, including infants can carry free baggage depending on the destination (subject to airline regulations). From time to time, Air India Express may offer tiered fares with 20/30/40 kgs free baggage allowance on selected destinations based on seasonal trends.
GULF to INDIA: 20/30/40 Kgs (Based on the fare purchased)
INDIA to GULF: 20 Kgs
SINGAPORE to INDIA: 20/30 Kgs
INDIA to other International Destinations: 20 Kgs
Domestic flights: 25 Kgs
Checked-in baggage in excess of free allowance is subject to excess baggage charges and space availability on the aircraft (unless otherwise specified). Infants are entitled for 10 kgs of free baggage (Including 7 kg hand baggage if any). The sum of the 3 dimensions (length + breadth + height) must not exceed 62 inches or 158 centimeters for each piece of Baggage. Carriage of baggage is subject to the regulations of the airline.
Effective, 1st April, 2018, a fee of 45 AED will be charged at the Dubai Airport for all Out of Gauge (OOG) baggage.
Non-Conveyable Baggage Items:
Non-Conveyable Baggage in Boxes:
Non-conveyable baggage items will not be accepted at the check-in desk. Box packing of non-conveyable baggage services have been provided within the terminal check-in area. Non-conveyable items are to be placed and secured into boxes prior to being checked in.
Boxing must be used for all of the following items:
In order to facilitate hassle-free carriage of excess baggage, Air India Express provides advance purchase of pre-booked excess baggage in two slabs VIZ 5KG & 10KG, the price for which, varies based on routes and seasonality. The same can also be purchased in advance from our city offices/contact centre/website www.airindiaexpress.in under ‘Express Extras’ or travel agents.
*Due to payload constraints on some flights, the sale of excess baggage online is on first come first serve basis.
Based on the payload available, excess baggage may be accepted at the time of check in. You shall pay a charge for the carriage of that excess baggage at the prevailing rates (these rates may be changed or varied at any time and from time to time. It will be available from us upon request and are available at our check-in counters).
Only 1 cabin baggage of maximum 7 kgs (including laptop and duty free shopping bags) with overall dimensions not exceeding 115 cms (L+W+H) is allowed to be carried onboard per passenger, free of cost. Such baggage must fit under the seat in front of you or in an enclosed storage compartment in the cabin. If your hand luggage exceeds the stated limits, it will have to be checked in.
In the event that your total checked-in baggage exceeds the free allowance, an excess baggage charge will be incurred. Items determined by us to be of excessive weight or size or of an offensive nature will not be permitted on board. It is recommended that all valuable articles are only carried in your hand luggage.
The following items shall only be carried in the cabin and not as checked in baggage:
Portable oxygen concentrators, spare batteries (lithium metal, lithium ion), power banks etc
For safety and security reasons, you’re prohibited from carrying the following items in your cabin baggage:
In the event of loss or damage to baggage, the airline's liability is limited to SDR 17 (or equivalent local currency) per kilo of checked-in baggage, provided, loss of baggage has been reported to the airline, prior to leaving the customs enclosure and if not traced after 21 days.
In the event of a delayed flight, every effort is made to contact passengers in advance to inform them of the rescheduled departure. Passengers are requested to provide their local mobile number & Email ID in order to advise them regarding delays.
It is our endeavor to send a SMS and/or email to the details provided at the time of booking.
In the event where Air India Express flight is delayed beyound 3 hours, we at our discretion will give the option where:
Air India Express has 2 options available to passengers in the event that a flight is cancelled.
Please refer to Air India Express' cancellation and refund policy.
No, Air India Express operates on a point-to-point basis and will not be held responsible for the mis-connection of the onward journey.
An infant is one who is below 2 years of age on the day of departure, a passenger is classified as child if she/he is between 2 and 12 years of age on the day of departure and an adult is anyone over the age of 12 years. All infants must be accompanied by an adult passenger in the ratio of one infant to one adult.
Should you require any special services while you travel with Air India Express, please call our reservation offices or contact centre and inform our staff of your requirements. They will guide you on the procedure.
Air India Express will accept unaccompanied minor between 5 years and 16 years of age. Kindly contact the nearest Air India Express City Office to make a reservation for an unaccompanied Minor as there are certain formalities to be completed.
Effective 1st June, 2018, General Directorate of Residency and Foreigners Affairs-Dubai (Immigration) has notified the implementation of the following procedure with regard to children & minors (18 years or below) traveling to UAE without their parent(s).
Expectant mothers may travel up to (including) 27 weeks of their pregnancy. They will be accepted between 28 to 35 weeks if they are in possession of a doctor's certificate confirming the stage of their pregnancy and stating that they are fit to fly. Expectant mothers above their 36 weeks will not be allowed to fly on Air India Express.
Yes, wheelchair can be booked in advance. Effective 23rd April 2018, passengers who wish to avail wheelchairs will have to book it though our 24*7 contact centre or our city offices.
The wheelchair facility at Dubai, Abu Dhabi, Sharjah, Damam, Riyadh, Bahrain, Al Ain and Ras Al Khaimah will be chargeable as the same is charged to Air India Express.
Where charges are not borne by Air India Express at other stations, the wheelchair facility will be provided at no extra charge to the passengers.
Passengers who are completely immobile and unable to sit may request for an onboard stretcher. The ambulift facility at Dubai, Abu Dhabi, Sharjah, Ras Al Khaimah, Al Ain, Riyadh, Dammam, Bahrain, Salalah, Muscat and Doha will be chargeable (excluding wheelchair charges) as the same is charged to Air India Express.
Specific seats can be reserved in advance either at the time of booking or even after having made a booking by paying a nominal charge (atleast 24 hours prior the departure). Please view our Terms & Conditions under ‘Seating’ for applicable charges. It is best to reserve a seat of your choice in advance to have a more comfortable journey.
Air India Express offers pre-set meals varying from hot meals to wholesome snacks to fresh cut fruits (in addition to soft beverages/ tea/ coffee) which can be purchased in advance. We also provide free complimentary snack box with tea/ coffee.
You can pre-book your on-board meal 24 hours prior to the departure of your flight.
We offer a varied range of mouth-watering delicacies to satisfy your hunger pangs. You can book your meals from our ‘Express Café’ option under ‘Express Extras’ by simply selecting it from our web menu during the booking process or anytime later by using the ‘Manage my Booking’ option on www.airindiaexpress.in and purchase the same. The Selected Meal is in lieu of the Complimentary Meal. The special meals have been priced after discounting the cost of the Complimentary Meal.
Note: Meals will be served along with Bottled Water & Tea/Coffee.
*Currently this is offered in most of the flights in India, select flights from Dubai, Muscat, Doha, Ras Al Khaimah, Al Ain, Kuwait, Bahrain, Damam and Riyadh.
Air India Express operates B737-800 new generation aircrafts in an all economy version.
No, Air India Express does not offer a frequent flyer program
The "OK to Board" for UAE has been discontinued for passengers with Indian passports; EXCEPT for passengers holding passport with ECR status and travelling on Tourist Visa/ paper visas.