To ensure the safety of the passengers during domestic air travel, Ministry of Civil Aviation, India, and various State Governments have issued precautionary measures to be followed by the passengers.
Passengers are requested to go through the guidelines as laid down by the Ministry of Civil Aviation, India and concerned State Governments before booking the flight. Passengers may be denied air travel if they fail to comply with the issued guidelines issued.
1. Passengers must install Arogya Setu app and fill in the self-declaration form. Details of the self-declaration form must be accurate, else penal action can be taken against the passenger.
2. Please ensure a valid domestic mobile number is provided in the booking.
3. It is mandatory that each and every passenger must be tele- checked in prior arrival at the airport.
4. Passengers to tele check in by calling our Contact Center at 044 24301930 or 044 40013001 to tele check-in 48 hours before departure of your flight.
5. Passengers must carry the boarding pass to the airport.
6. Details of passenger name and PNR must be affixed or tied with a strong string to the baggage, clearly and securely on the suitcase before airport arrival.
7. Only 1 check-in baggage and 1 hand baggage allowed.
8. Baggage Trolleys to be used sparingly at the Airport.
9. Report at least minimum two hours prior departure but not more than 4 hours prior to the departure.
10. Complete the check-in and baggage drop at least one-hour prior to departure.
11. To submit self declaration forms,please refer our Blog Domestic Travel Guidelines
It is the sole responsibility of the passenger to ensure their eligibility to travel on these flights. Air India Express accepts no liability in this regard.