Welcome Guest

             

All passenger travelling to UAE , Qatar and Sultanate of Oman are requested to have their VISA on ARRIVAL message updated from Air India / Air India Express office unless the original Visa is stamped in their passport. If the passenger only has a photocopy or faxed copy of the Visa, VISA ON ARRIVAL message is mandatory. The airline would not be responsible if same is not reflecting in the PNR and Passengers may be denied boarding.

Please Note that for travel effective 27th October 2013 from Kuala Lumpur to India,there will be no surcharge on carriage of Televisions from Kuala Lumpur.The weight of the television may be part of the passenger's Free Baggage Allowance.

Passengers travelling to Doha on a hotel/tourist visa have to hold a return ticket and also they must be in a possession of International Credit Card or QAR.5000/- equivalent in cash.

Please note there may be a change in aircraft when there is a change in flight number.
For example :-
IX 473 / 393 Kochi to Kuwait via Kozhikode
IX 394 / 474 Kuwait to Kochi via Kozhikode
IX 681/IX 266 Tiruchirapalli to Kuala Lumpur via Chennai
IX 662/IX 682 Kuala Lumpur to Tiruchirapalli via Chennai
IX 473/IX 381 Kochi to Dammam via Kozhikode
IX 382/IX 474 Dammam to Kochi via Kozhikode

Head office address is:

Air India Express
Air - India Building, Nariman Point,
Mumbai - 400 021, India.

Our contact numbers are:

Station City Office No. Airport Office No. E-Mail
Abudhabi 009712-6313789 5757033 airindia@eim.ae
aiauhapt@eim.ae
Ahemdabad 550 5198 
550 5199 
550 5162
079-22867237
079-22865211
Ajman 00971-06-7442789 ixuae@atauae.com
AL-AIN 009713-7664789 009713-7855001 airindia@eim.ae
Amritsar 0183-2508122,2504610 0183-2214015 atqcity@airindiaexpress.in
iasmatq@yahoo.co.in
atqairindia@yahoo.com
Bahrain 00973-17220787
00973-17220788
00973-17220789
00973-17220796
00973-17220734
Tel No: 
        00973-17321284 
        00973-17321285  
Fax: 
        00973-17339209
bahcity@airindiaexpress.in
Bangkok Tel No.:
  00662-2165695
Fax No.:
  00662-2165689
  00662-2165690
00662-1342633
00662-1342634
00662-1342635
00662-1342636
00662-1342637
airindia@loxinfo.co.th
bkkaiapt@hotmail.com
Chennai Address:
19 Rukmini Lakshmipathi Salai (Marshalls Road)
(Near Ethiraj College for Women)
Egmore-Chennai 600 008

Telephone: 044 2345 3375

Mode of Payment: Cash
044-22566003 / 22566004

Baggage Services No. : 044-22560266 / 22564301
maacity@airindiaexpress.in 
MAATRAFFIC@airindia.in
Colombo +94 11 2168082
+94 11 2168083
+94 11 2168081
+94 77 3033135
+94 77 2106210
+94 77 3033175
+94 77 3033152
+94 77 3033151
+94 11 2252861
tony.fernando@aviation.hayleys.com
chinthaka.adikaram@aviation.hayleys.com
AirIndiaExpress.Airport@aviation.hayleys.com
Vijaya.Kularatne@aviation.hayleys.com
DAMMAM 00966-3-8822478 00966-3-8837919 Devjee@kho.kanoosa.com
Sanaulla.khan@kho.kanoosa.com
Delhi 011-24658203 011-24658204 Timings:
0930-1730(Mon-Sat)
Assistance counter:
   011-49637533
Office Supervisor:
   011-49637816
delcity@airindiaexpress.in
Dhaka 0880-2-8330106
0880-2-8330107
0880-2-8330108
0880-2-8962904 aiexpresssdac@yahoo.com 
icdac@yahoo.com
Doha (+974)44710201 (+974) 44710201 dohcity@airindiaexpress.in
Dubai 00971-4-2216789
00971-4-2217765 ixuae@atauae.com
dxbapt@airindiaexpress.in
Fujairah 00971-09-2231989   ixuae@atauae.com
Hyderabad 23389711
23389712
23389713
 
Jaipur Tel No: 
        0141-2744840 
        0141-2743500 
Fax: 
        0141-5101015 
Timings: 1000-1700
Tel No: 
        0141-2721333 
        0141-2721519 
iasmjai@yahoo.com
Jalandhar Tel No: 
    0181-2452897 
    0181-2457637 
Fax: 
    0181-2225720
Kannur 0497-2761654
0497-2761655
ccjcity@airindiaexpress.in
Kerala 0471-1412**
Kochi 0471-1412** 0484-2381817 2610050 cokcity@airindiaexpress.in
Kolkata 033-22117879
033-22110041 
033-22110730 
Timings: 
0930-1730(Mon-Sat)
033-25119864
033-25119031
sreela.rao@airindia.inp.bandyopadhyay@airindia.in
Kozhikode 0495-2760710
0495-2760715
0495-2766669
0483-2715005
0483-2715646
0483-2717749
ccjcity@airindiaexpress.in
Kuala Lumpur Tel No: 
        00603-20726066 
        00603-20721161
Fax No:
        00603-20702011 
        00603-20727055
Tel No:
        00603-87764787
sales@airindiakul.com 
airport@airindiakul.com
Kuwait 00965-2-2438185
00965-2-2438186
00965-2-2438187
00965-2-4718297 airindiakuwait@gmail.com 
kwiairindiasales@gmail.com
Lucknow Tel No: 
        0522-2624618 
        0522-2620927 
Timings:
1000-1735
Tel No: 
        0522-2436132 
        0522-2436327
iasmlko@yahoo.co.in
apmlko@yahoo.co.in
Malappuram 0483-2738645
0483-2738646
ccjcity@airindiaexpress.in
Mangalore Tel No.: 

        0824-2450673 
        0824-2450811 
Fax: 
        0824-2450613
0824-2220450
0824-2220451
ixeapt@airindiaexpress.in 
ixecity@airindiaexpress.in
Mumbai 022 22796330 28318097
28318098
customersupport@airindiaexpress.in
Muscat (968) 24818666
(968) 24818488
(968) 24510737 aioman@omantel.net.om
Nagpur Tel No: 
        0712-2526300 
        0712-2548993
Tel No: 
        0712-2283433
express.airindia@yahoo.com
Pune 020-26057002
020-26059050
020-26683210
020-26683211
020-26682472
pnq.sm@airindia.in 
(Airport):     Ashok.Chandanshire@airindia.in 
Ras Al Kahaimah 00971-07-2221789   ixuae@atauae.com
Salalah (968) 24818666
(968) 24818488
  aioman@omantel.net.om
Sharjah 00971-06-5970303 00971-6-5970330 ixuae@atauae.com
shjaptix@emirates.net.ae
Singapore 0065-62214909
Fax: 62251559
65423991
65428444
Fax: 65450892
sincity@airindiaexpress.in 
 
sinkkic@starhub.net.sg
Srinagar 0194-2500247
0194-2500257
Timings:
1000-1735
0194-2303334
0194-2303325
0194-2303912
smsxr@airindia.in
reshi_farooq@yahoo.co.in
Thiruvantapuram 0471-2319595 
Timings:
0930-1730
0471-2501426 trvcity@airindiaexpress.in
Trichi 0431-2481200
0431-2483800 
Timings:
Weekdays: 0930-1300
and 1400-1700
Saturdays: 0930-1300
0431-2341744
0431-2341722
0431-2341755
trzapt@airindiaexpress.in 
ammtrzsr@airindia.in
** Toll Free from MTNL/BSNL/VSNL Phones.
For any queries, please email us at customersupport@airindiaexpress.in
                              

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Assistance for Differently Abled Passengers
 
What should I do if I need special assistance?
Should you require any special services while you travel with Air India Express please call our Reservation Offices and inform our staff of your requirements and they will do their best to accommodate your needs.
 
What is Air India Express's policy regarding unaccompanied young passengers?
Air India Express will accept unaccompanied children between 5 years and 16 years of age.Kindly contact the nearest Air India Express City Office to make a reservation for an unaccompanied Minor.
 
What are the regulations for expectant mothers traveling on Air India Express?
Expectant mothers may travel up to and including the 27 weeks of their pregnancy, and will be accepted between 28 to 35 weeks if they are in possession of a doctor's certificate confirming the stage of their pregnancy and stating that they are fit to fly. Expectant mothers above their 36 weeks will not be allowed to fly on Air India Express.
 
Can I request for special assistance for disabled passengers?
Upon reservation we will make every effort to ensure that any special services you may require are provided to you.
 
Can I book for a wheelchair in advance?
Yes, wheelchair can be booked in advance.
 
How do I make a request for specific seats?
Specific seats can be reserved in advance either at the time of booking or even after having made a booking at no extra cost.In case of seats not reserved in advance, the earlier you check-in, the better chances you have to request for your preferred seat.