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How do I book my flight? |
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Do I receive a ticket when I book a seat on an Air-India Express flight? |
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Can I purchase an open Air-India Express ticket? |
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What do I do if I have to fly Air-India Express within the next 24 hours? |
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How do I pay for my booking? |
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Can I change my reservation (route, date and time changes)? |
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Is an Air-India Express booking valid for travel on other airlines? |
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How do I book my flight? |
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You can make a new booking by any of the following methods: -
- Buy a seat online at www.airindiaexpress.in
- Walk into any of Air-India Express's airport or city offices to purchase over the counter.
- Visit one of our appointed Travel Agents. The list is available with our city and airport offices.
Once your payment has been made, you will be issued an Itinerary receipt for your reference . |
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Do I receive a ticket when I book a seat on an Air-India Express flight? |
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Air-India Express issues Itinerary Receipts instead of conventional tickets. The itinerary receipt is available online for web-based bookings or can also be handed over to you by the airline office or the travel agent once payment has been made for your reference. |
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Can I purchase an open-dated Air-India Express ticket? |
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No. All the chosen sectors must be booked and paid for at the same time. |
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What do I do if I have to fly Air-India Express within the next 24 hours? |
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Should you need to travel within the next 24 hours then -
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Bookings can be made upto 90 minutes prior to flight departure through Airport office, City office, Travel Agent and website www.airindiaexpress.in. It may be noted that Check-in counters close 60 minutes prior to flight departure.
- Call Air-India Express's Reservation office and make payment through your credit card up to 6 hours prior to flight departure during office hours.
Once your payment has been made, you will be issued a PNR Number and an Itinerary receipt will be handed over to you at the airport /airline office or by the travel agent for your reference. Please carry this receipt with you when you report for the flight. |
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How do I pay for my booking? |
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There are four ways to pay for your Air-India Express booking:
- Online booking via the Internet using credit cards.
- Pay for flights booked through the Air-India Express's reservation office by credit card.
- For seats purchased at Air-India Express's walk-in city or airport offices we accept:
i) cash
ii) credit cards
- For seats purchased with one of Air-India Express's preferred travel agents, kindly refer to the individual agent for details.
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Can I change my reservation (route, date and time changes)? |
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If you wish to change the Date/Time and Route , you must inform us of your requirement
at least 12 hours before the scheduled departure of your flight. Changes to your booking will incur a fee of Rs. 450 or equivalent in local currency per passenger per sector. The passenger will have to pay the difference in fare if the applicable basic fare is greater than the current basic fare .However, if the applicable basic fare is less than the current basic fare , the difference in amount will not be refunded to the passenger. This can be done at the point where you have bought the ticket, i.e. if you have made the booking through
a travel agent you can get your itinerary changed through that particular travel agent only.
However, our Reservation offices, Airport and City offices would be able to help you in making changes in your itinerary, irrespective of from where you purchased the ticket.
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Is an Air-India Express booking valid for travel on other airlines? |
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No, all the bookings are solely for travel on Air-India Express. Tickets are non-endorsable to any other airline. |
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How much baggage can I check-in on Air-India Express flights? |
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How much hand luggage (unchecked baggage) can I bring onboard Air-India Express flights? |
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With upgraded security on aircraft what items am I not permitted to carry onboard the aircraft? |
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How much baggage can I check-in on Air-India Express flights? |
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Each passenger (excluding infants) is allowed, depending on the destination, some baggage free of charge, subject to the regulations of the airline. Checked baggage in excess of free allowance is subject to excess baggage charge and space availability on the aircraft. (Unless otherwise specified). Infants are entitled to 10 kilos baggage free of charge. |
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How much hand luggage (unchecked baggage) can I bring onboard Air-India Express flights? |
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Each passenger (excluding infants) is allowed to carry one small piece of hand luggage (unchecked baggage), which must not exceed 7 kilos. If your hand luggage exceeds the stated limits it will have to be checked in. In the event that your total checked-in baggage exceeds the free allowance, an excess baggage charge will be incurred. It is recommended that all valuable articles are only carried in your hand luggage. |
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With upgraded security on aircraft what items am I not permitted to carry onboard the aircraft? |
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Recently, there has been an increase in the level of security onboard all aircraft. Passengers are not allowed to bring any sharp objects onto the aircraft. This includes nail clippers, scissors, razors, blades, bulbs, batteries or any other object that may be considered dangerous. The airline will not be held responsible for any such item, which is taken over by security agencies. |
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Does Air-India Express provide any food or drinks onboard?
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Where does Air-India Express fly?
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What type of aircraft does Air-India Express fly?
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Does Air-India Express offer any special offers such as a frequent flyer program?
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Does Air-India Express provide any food or drinks onboard?
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Air-India Express will provide pre-set meals in addition to soft beverages . |
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Where does Air-India Express fly?
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Currently Air India Express flies to 14 international destinations – Dubai, Sharjah, Abu Dhabi, Al Ain, Muscat, Salalah, Bahrain, Doha, Kuwait, Singapore, Kuala Lampur, Bangkok, Colombo and Dhaka and from 16 Indian cities – Kozhikode, Kochi, Thiruvananthpuram, Chennai, Mangalore, Tiruchirapally, Hyderabad, Mumbai, Delhi, Pune, Nagpur, Amritsar, Lucknow, Jaipur, Kolkata and Ahmedabad.
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On the domestic front, we operate on Mumbai-Kochi, Mumbai-Kozhikode, Mumbai-Delhi, Mumbai-Chennai, Mumbai-Pune, Mumbai-Nagpur, Mumbai – Mangalore, Mumbai – Thiruvananthpuram, Mumbai – Ahmedabad, Ahmedabad-Nagpur, Delhi-Jaipur, Delhi – Lucknow, Kozhikode-Kochi, Kozhikode- Thiruvananthpuram, Kochi-Thiruvananthpuram, Chennai – Tiruchirapally, Chennai – Hyderabad and Kozhikode – Mangalore sectors.
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What type of aircraft does Air-India Express fly?
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Air India Express operates a B737-800 new generation aircraft in an all economy version.
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Does Air-India Express offer any special offers such as a frequent flyer program?
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No, Air-India Express does not offer a frequent flyer program. |
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If you have any more questions, please contact us
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