Welcome Guest

             

All passenger travelling to UAE , Qatar and Sultanate of Oman are requested to have their VISA on ARRIVAL message updated from Air India / Air India Express office unless the original Visa is stamped in their passport. If the passenger only has a photocopy or faxed copy of the Visa, VISA ON ARRIVAL message is mandatory. The airline would not be responsible if same is not reflecting in the PNR and Passengers may be denied boarding.

Please Note that for travel effective 27th October 2013 from Kuala Lumpur to India,there will be no surcharge on carriage of Televisions from Kuala Lumpur.The weight of the television may be part of the passenger's Free Baggage Allowance.

Passengers travelling to Doha on a hotel/tourist visa have to hold a return ticket and also they must be in a possession of International Credit Card or QAR.5000/- equivalent in cash.

Please note there may be a change in aircraft when there is a change in flight number.
For example :-
IX 473 / 393 Kochi to Kuwait via Kozhikode
IX 394 / 474 Kuwait to Kochi via Kozhikode
IX 681/IX 266 Tiruchirapalli to Kuala Lumpur via Chennai
IX 662/IX 682 Kuala Lumpur to Tiruchirapalli via Chennai
IX 473/IX 381 Kochi to Dammam via Kozhikode
IX 382/IX 474 Dammam to Kochi via Kozhikode

 

Welcome aboard Air India Express, India's first international airline that offers great value for money and efficient service. Our mission is to provide convenient connectivity in the short-range routes at the most affordable prices to passengers.

Fleet

Our fleet consists of state of the art 21 B737-800 aircraft. In keeping with our mission to provide budget travel, our aircrafts will have single class economy. The capacity of these aircraft is around 180 seats.

 
Staff

At Air-India Express, we believe that our employees are our strength and our success is dependent on their collective effort. We pride ourselves in providing quick and efficient service to customers.

We pride ourselves in providing quick and efficient service to customers.

 
Maintenance and safety policy

At Air-India Express, we strive to give our passengers the best. Our fleet, comprising Boeing 737-800 aircrafts, is the latest in the airline industry. Our safety and maintenance standards are comparable to the best airlines in the industry.

 
Ground services

Our ground services meet the standards expected by the customer.

 
On-board services

Air India Express gives its passengers all the essential on-board services needed for a comfortable flight. Free standardized meals and limited on-board entertainment facilities are available.

                              

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Assistance for Differently Abled Passengers
 
What should I do if I need special assistance?
Should you require any special services while you travel with Air India Express please call our Reservation Offices and inform our staff of your requirements and they will do their best to accommodate your needs.
 
What is Air India Express's policy regarding unaccompanied young passengers?
Air India Express will accept unaccompanied children between 5 years and 16 years of age.Kindly contact the nearest Air India Express City Office to make a reservation for an unaccompanied Minor.
 
What are the regulations for expectant mothers traveling on Air India Express?
Expectant mothers may travel up to and including the 27 weeks of their pregnancy, and will be accepted between 28 to 35 weeks if they are in possession of a doctor's certificate confirming the stage of their pregnancy and stating that they are fit to fly. Expectant mothers above their 36 weeks will not be allowed to fly on Air India Express.
 
Can I request for special assistance for disabled passengers?
Upon reservation we will make every effort to ensure that any special services you may require are provided to you.
 
Can I book for a wheelchair in advance?
Yes, wheelchair can be booked in advance.
 
How do I make a request for specific seats?
Specific seats can be reserved in advance either at the time of booking or even after having made a booking at no extra cost.In case of seats not reserved in advance, the earlier you check-in, the better chances you have to request for your preferred seat.