Travel Agent Login
Assistance for Persons with Reduced Mobility
1. About Us
Vigilance department of A I C L is headed by the Chief Vigilance Officer
Ms. Shoba Ohatker assisted by Mr. Sunil Bhatkal, Sr. Manager. The Vigilance Department is staffed with Officers based at Delhi and Mumbai.
2. How to lodge complaint
Information about corruption, malpractices, cheating, misconduct on the part of any employee / travel agent / handling agency of Air-India Express or any activity causing financial / wrongful loss to Air-India Express can be reported to
Chief Vigilance Officer,
Air India Express,
2nd Floor Air India Reservations Complex,
Safdarjung Airport, New Delhi 110003.
E –mail: email@example.com or firstname.lastname@example.org
Tel. No: + 91 11 2465 4091 Fax: + 91 11 2464 5873
Terms & Conditions
IT Department, Mumbai
Assistance for Differently Abled Passengers
What should I do if I need special assistance?
Should you require any special services while you travel with Air India Express please call our Reservation Offices and inform our staff of your requirements and they will do their best to accommodate your needs.
What is Air India Express's policy regarding unaccompanied young passengers?
Air India Express will accept unaccompanied children between 5 years and 16 years of age.Kindly contact the nearest Air India Express City Office to make a reservation for an unaccompanied Minor.
What are the regulations for expectant mothers traveling on Air India Express?
Expectant mothers may travel up to and including the 27 weeks of their pregnancy, and will be accepted between 28 to 35 weeks if they are in possession of a doctor's certificate confirming the stage of their pregnancy and stating that they are fit to fly. Expectant mothers above their 36 weeks will not be allowed to fly on Air India Express.
Can I request for special assistance for disabled passengers?
Upon reservation we will make every effort to ensure that any special services you may require are provided to you.
Can I book for a wheelchair in advance?
Yes, wheelchair can be booked in advance.
How do I make a request for specific seats?
Specific seats can be reserved in advance either at the time of booking or even after having made a booking at no extra cost.In case of seats not reserved in advance, the earlier you check-in, the better chances you have to request for your preferred seat.
Important Notice for Passengers
Due to heavy rains at our contact centre in Chennai , Our Telephone lines are temporarily unserviceable.
We are working towards providing our passengers with an alternate Telephone Number .
Please view our Website for further updates on the alternate number. Inconvenience caused is regretted.