Air India Express's terms & conditions of carriage

Article 1: Definitions

1.1 Meanings

In these Terms & Conditions, these particular expressions have the following meanings:

•

"Authorised Agent" means a passenger sales agent who has been appointed by us to represent us in the sale of carriage by air on our services. ”The authority of the agent is limited only to the sale of a ticket and booking of a flight on the service of the carrier in accordance with all the rules.

•

"Baggage" or "baggage" means your personal property accompanying you in connection with your trip. Unless otherwise specified, it includes both your Checked and Unchecked Baggage;

•

"Baggage Check" means a document issued to Passenger by us as a receipt for Checked Baggage and which relate to the carriage of Checked Baggage and includes the Baggage Identification Tag.

•

"Baggage Identification Tag" means a document issued by us solely for identification of Checked Baggage.

•

"Checked Baggage" means baggage of which we take custody and for which we have issued a Baggage Identification Tag; it is also sometimes referred to as "registered baggage".

•

"CHECK-IN DEADLINE" means the time limit specified by us by which you must have completed check-in formalities and received your boarding pass.

•

"Conditions of Contract" means those statements contained in or delivered with the Itinerary, identified as such and which incorporate by reference, these Terms & Conditions and notices available at our offices and check-in counters.

•

"Damage" includes death, bodily injury to a passenger, delay, loss, partial loss or other damage, arising out of or in connection with carriage or other services incidental thereto performed by us.

•

"Itinerary Receipt" means the document we issue to Passenger that includes the Passenger's name, flight information, Conditions of Contract and notices.

•

"Passenger"," you", "your" and "yourself" means any person, except members of the crew, carried or to be carried in an aircraft with our consent.

•

"REGULATIONS" means any regulations, terms or conditions specified in writing by us from time to time.

•

"Sector" means the flight from the airport at the point of origin to the airport at the point of destination.

•

"Seat" means a seat in our aircraft.

•

"Tariff" means our fares and charges published electronically or on paper.

•

"Ticket" means the Itinerary receipt issued by us or on our behalf and including the Conditions of Contract and notices contained in it.

•

"Terms & Conditions" means these Terms and Conditions of Carriage.

•

"Unchecked Baggage", means any baggage other than Checked Baggage including all items brought by you into the aircraft cabin.

•

"We", "our", "ourselves","us" and "Carrier" means Air India Express.

•

"Website" means the internet site www.Airindiaexpress.net provided by us for the purpose of Passengers making online bookings and to access information about us.

1.2 Captions

The title or caption of each Article of these Terms & Conditions is for convenience only and is not to be used for interpretation of the text.

Article 2: Applicability

2.1 General

These Terms & Conditions apply to the carriage by air or by other means of transportation including surface transportation of Passengers and Baggage performed by us or on our behalf and to any liability we may have in relation to that carriage and transportation.

2.2 Terms & Conditions Prevail

Except as provided in these Terms & Conditions, in the event of inconsistency between these Terms & Conditions and our Conditions of Contract or any other regulations we may have dealing with particular subjects, these Terms & Conditions shall prevail.

2.3 Language

The language of these Terms & Conditions is English and even though there may be translations of these Terms & Conditions in other languages, English shall be the sole language used in the interpretation of these Terms & Conditions

Article 3: Tickets / Itinerary

3.1 Prima Facie Evidence Of Contract

The Itinerary receipt is prima facie evidence of the contract for carriage between passenger and us. The Itinerary, these Terms & Conditions and our Conditions of Contract (including applicable Tariffs) together constitute the terms and conditions of the contract of carriage between you and us.

3.2 Transferability

The contract for carriage is only transferable as provided in these Terms & Conditions and our Conditions of Contract.

3.3 Validity

The Itinerary receipt is only valid for the Passenger named and the flight specified therein.

3.4 Identity

We will provide carriage only to the Passenger named in the Itinerary receipt or Electronic Ticket. You will be required to produce appropriate identification at check-in.

Article 4: Fares

4.1 General

Fares apply only to carriage from the airport at the point of origin to the airport at the point of destination. Fares exclude ground transport services between airports and between airports and town terminals unless otherwise specifically stated by us. We are strictly a point-to-point carrier and shall not be responsible to you for any connecting flights. We shall not be liable to you for your failure to meet any connecting flights. Your fare will be calculated in accordance with our Tariffs in effect on the date of payment of your ticket for travel on the specific dates and itinerary shown on it.

4.2 Infants

An infant under the age of two (2) years (on the date of travel) may fly at the prevailing adminstration fees per sector provided he/she sits on an adult's lap. Only one (1) infant is allowed for one (1) adult. No baby seats or perambulators are allowed on board the aircraft. ”However, no seats are provided for infants.

4.3 Taxes fees and Charges

Applicable taxes, fees and charges imposed by government or other authority, or by the operator of an airport, shall be payable by you. At the time you purchase your Ticket, you will be advised of taxes, fees and charges not included in the fare, most of which will normally be shown separately on the Ticket. The taxes, fees and charges imposed on air travel are constantly changing and can be imposed after the date of Ticket issuance. If there is an increase in a tax, fee or charge shown on the Ticket, you will be obliged to pay it. Likewise, if a new tax, fee or charge is imposed even after Ticket issuance, you will be obliged to pay it. Further, in case any fee or taxes inadvertently not collected at the time of booking, will also be payable by passengers either at city office or at airport at the time of check-in.

4.4 Currency

Fares and charges are payable in the currency prescribed with our published fares unless otherwise specifically stated by us.

4.5 Accuracy

All fares, flight schedules and routes published are correct at the time of publication. We reserve the right to revise any fares and flight schedules at any time and from time to time without prior notice.

4.6 Applicable Fares

Applicable fares are those published by us or on our behalf, whether electronically or by way of other medium. Fares may exclude administration fees, service charges and other charges unless otherwise specifically stated by us.

Article 5: Booking of Seats

5.1 Confirmation of Booking

The booking of a Seat is confirmed after full payment of the fare is made and after we issue you a booking number and/or the Itinerary receipt.

5.2 Group Bookings

These are governed by specific terms that vary from time to time. Please contact us for further details.

5.3 Flight Cancellation/Change Penalty

No change or modification of the booking or refund of taxes will be possible from 12 hours prior to departure of flight till approximately 6 hours after departure of the flight. Outside of Twelve(12) hours prior to the scheduled flight departure time, you are allowed to change the date of the flight subject to certain Fare Basis rules applicable to the reservation booking designator.

5.4 Cancellation

If you do not wish to travel, you must notify atleast 24 hours(Twenty-Four) prior to scheduled departure of the flight. Refund will be made to you subject to applicable cancellation charges. No refunds will be made for cancellations inside 24 hours(Twenty-Four) prior to departure. Though you may collect refund of taxes after the departure of the flight. Please note that cancellation policy is subject to change without notice.

Air India Express will offer two different types of fares starting 01st April 2012.

Express Flexi with fare levels High.

Change Penalty :     Nil, Unlimited Changes allowed.

     

Cancellation penalty :

35% Of The Basic Fare + Transaction Fees - More Than 10 Days Prior To Scheduled Departure Of The Flight.

50% Of The Basic Fare + Transaction Fees – 1 To 10 Days Prior To Scheduled Departure Of The Flight.

No Refund If The Cancellation Is Made Less Than 24 Hours Prior To The Scheduled Departure Of The Flight though taxes are refundable.

The Refund Will Be Made In The Same Mode Of Payment Used While Booking.

Free Baggage Allowance : As mentioned on your Itinerary receipt .

     

Express Value: with Fare levels low medium.

Change Penalty :   ***  

Cancellation penalty :

35% Of The Basic Fare + Transaction Fees - More Than 10 Days Prior To Scheduled Departure Of The Flight.

50% Of The Basic Fare + Transaction Fees – 1 To 10 Days Prior To Scheduled Departure Of The Flight.

No Refund If The Cancellation Is Made Less Than 24 Hours Prior To The Scheduled Departure Of The Flight though taxes are refundable.

The Refund Will Be Made In The Same Mode Of Payment Used While Booking.

     

     

Free Baggage Allowance : As mentioned on your Itinerary receipt .

     

***

(a)

if the new flight booked is in a lower fare class than that of the cancelled booked flight, the difference in fares will not be refunded to the passenger;

(b)

if the new flight booked is in a higher fare class than that of the cancelled booked flight, the difference in fares shall be paid by the passenger before the cancellation or change can be made;

(c)

the change is not confirmed until we issue you a new booking number and/or new Itinerary.

(d)

INR 450 or equivalent will be charged as a date change fee.

Please note that these rules are subject to change without notice.

5.6 Payment

Fares must be paid in full when a booking is made. In the event that the fare has not been paid in full when a booking is confirmed for any reason whatsoever, we reserve the right to cancel the booking prior to check-in and/or to disallow you to board the aircraft.

5.7 Personal Data

You hereby acknowledge and agree that your personal data has been given to us for the purposes of making bookings for carriage and providing you with confirmation of that booking, providing and developing ancillary services and facilities, facilitating immigration and entry procedures, accounting, billing and auditing, checking credit or other payment cards, security, administrative and legal purposes, credit card issuance, systems testing, maintenance and development, statistical analysis, and helping us in any future dealings with you. For these purposes, by entering into a contract of carriage with us you authorize us to retain and use your personal data and to transmit it to our own offices, authorized agents and third party business associates, government agencies, other carriers or the providers of the services mentioned above.

5.8 Seating

Customers with special needs, together with the elderly, frail, or any other customer who in our reasonable opinion would be unable to assist in the event of an emergency will not be seated at or adjacent to an Emergency exit.

Effective 01st June 2014 passengers travelling on select International sectors can pre-select a seat of their choice while making a booking or later by paying a nominal fee. Passengers can also opt for seat assignment at the time of check-in at the airport at no additional charges.

Seats available for pre-selection:

ROWS 1, 14 & 15 : INR 750

ROWS 2 to 8 (Window & Aisle) : INR 350

Air India Express reserves the right to re-assign seats at anytime as may be necessary for security, safety and operational reasons.

Article 6: Check-in and Other Requirements of Carriage

6.1 Check-In, Deadlines and Conditions

  

All Our Flights depart and arrive from/at International Terminals except for the case of Kochi wherein Air India Express Domestic flights depart/Arrive from/at the Domestic Terminal and our International flights depart/Arrive from/at the International Terminal.

Our check-in counters are open three (3) hours before the scheduled flight departure time. The counters close sixty (60) minutes before the scheduled flight departure time. Check-in deadlines may vary at different airports and for particular flights. It is your responsibility to ensure that you comply with these deadlines particulars of which will be available at the time you make your booking. In any event, without derogating from the generality of other provisions of these Terms & Conditions governing the right of refusal of carriage, we reserve the right not to allow you to check in without any liability to you and without having to refund to you any fare paid:

(a)

if you attempt to check in after closure of the check-in counters;

(b)

if you fail to have proper identification or fail to identify yourself to our staff;

(c)

if you fail to have the proper documents, permits, visa, necessary for travel to a particular place or country;

(d)

if you have not fully paid any fare or other fees or charges due to us;

(e)

if you have been violent to our staff or caused disturbance at our counter or have abused our staff whether physically or verbally;

(f)

if the Government or other authorities prohibits your checking in or boarding the aircraft;

(g)

if in our judgment, you are not fit to travel due to drunkenness or any obvious adverse medical condition; and/or

(h)

if in our judgment, you are not medically fit to travel or your medical condition poses or could pose a danger or threat to the health of other passengers.

6.2 Boarding

You must be at the boarding gate at least sixty (60) minutes before the scheduled departure time.

6.3 No-show

If you fail to check in on time or fail to board the aircraft by the time the aircraft departs, the fare and the transaction fee you paid will not be refunded to you for any reason whatsoever. However, taxes paid will be refunded fully.

6.4 Compliance

You are solely responsible for complying with all laws, regulations, orders, demands and requirements of countries flown from, into or over and with our Terms & Conditions, notices and instructions given by us relating thereto. We shall not be liable in any way whatsoever to you in connection with obtaining necessary documents or complying with such laws, regulations, orders, demands, notices, requirements or instructions, whether given orally or in writing or otherwise, or for the consequences to you resulting from your failure to obtain such documents or to comply with such laws, regulations, orders, demands, notices, requirements or instructions.

6.5 Travel Documents

You are responsible for obtaining and must possess and have available for presentation as required by the relevant authorities all entry and exit, health and other documents required by law, regulations, order, demands or requirements of the countries flown from, into or over. We reserve the right to refuse carriage to any Passenger who has not complied with, or whose documents do not appear to comply with, such applicable laws, regulations, orders, demands or requirements.

6.6 Refusal of Entry

You agree to pay the applicable fare and/or penalties or fines whenever we, on order of any Government or immigration authority, are required to return you to your point of origin or elsewhere, owing to your inadmissibility into a country, whether of transit or destination. In such circumstances we will not refund the fare to you.

6.7 Passenger Responsible for Fines, Detention Costs, etc.

If we are required to pay or deposit any fine or penalty or to incur any expenditure by reason of your failure to comply with laws, regulations, orders, demands or other travel requirements of the countries flown from, into or over or to produce the required documents, you shall on demand reimburse to us any amount so paid or expenditure so incurred or to be paid. We may apply towards such payment or expenditure the value of any carriage unused by you, or any funds due to you in our possession.

6.8 Security Inspections

You shall submit to any security or health checks by Government or airport officials or by us.

Article 7: Booking of Seats

7.1 Right to refuse carriage

We may refuse carriage of you or your baggage for reasons of safety or if, in the exercise of our reasonable discretion, we determine that:

(a)

such action is necessary for reasons of safety or security;

(b)

such action is necessary in order to comply with any applicable laws, regulations or orders of any state or country to be flown from, into or over;

(c)

your conduct, status, age or mental or physical condition or the physical condition of your baggage is such as to (i) require special assistance or (ii) cause harm, discomfort or make yourself objectionable to other passengers or our crew or (iii) involve any hazard or risk to yourself or other persons or to property;

(d)

you have committed misconduct on a previous flight and such conduct may be repeated;

(e)

you have not observed, or are likely to fail to observe, our instructions;

(f)

you have refused to submit to a security check;

(g)

the applicable fare or any charges or taxes payable have not been paid;

(h)

the payment of your fare is fraudulent;

(i)

you do not have the proper documents for travel;

(j)

the booking of our Seat has been done fraudulently or unlawfully or has been purchased from a person not authorized by us;

(k)

the credit card by which you paid for the fare has been reported lost or stolen;

(l)

the Itinerary receipt or booking or Electronic Ticket is counterfeit or fraudulently obtained;

(m)

the Itinerary receipt has been altered by anyone other than us or our authorized agent, or has been mutilated (in which case we reserve the right to retain such documentation); and/or

(n)

the person checking in or boarding cannot prove that he is the person named as the passenger on the (we reserve the right to retain such Itinerary receipt in this circumstance).

7.2 Unaccompanied Child

Children between age 5 and 16 will be accepted for carriage as an unaccompanied Minor, provided all necessary documentation and formalities are provided/completed.

7.3 Special Assistance

Acceptance for carriage of incapacitated persons, persons with illness or other people requiring special assistance is subject to prior arrangement with us. Passengers with disabilities who have advised us of any special requirements they may have at the time of booking of the Seat and been accepted by us, shall not subsequently be refused carriage on the basis of such disability or special requirements. We may charge a fee for providing these special requirements.

7.4 Pregnant Passengers

It is the duty of pregnant passengers to advise us of the progress of their pregnancy at the point of booking of Seat. Our carriage of pregnant passengers are subject to the following conditions:

(a)

Pregnancy up to 27 weeks: we will carry without a doctor's certificate.

(b)

Pregnancy 28 weeks to 35 weeks: passenger shall produce a doctor's certificate confirming that she is fit to travel.

(c)

Pregnancy 36 weeks and above: we will refuse carriage.

7.5 Infants less than 8 days-old

We reserve the right not to carry infants less than eight (8) days-old. We may in our absolute discretion decide to carry such infants on our flights when such carriage is expressly sanctioned in writing by a medical practitioner and when the parent of the infant signs a limited liability statement.

Article 8: Baggage

8.1 Items Unacceptable as Baggage or to be Carried Inside Baggage

We reserve the right to refuse carriage of such baggage or such items found in baggage as follows:

(a)

Items which are not properly packed in suitcases or other suitable containers in order to ensure safe carriage with ordinary care and handling;

(b)

Items which are likely to endanger the aircraft or persons or property on board the aircraft, such as those specified in the Dangerous Goods Regulations of the International Civil Aviation Organization (ICAO) and the International Air Transport Association (IATA) and in our Terms & Conditions and Conditions of Contract.

(c)

Items the carriage of which is prohibited by the applicable laws, regulations or orders of any state or country to be flown from, to or over;

(d)

Items which in our reasonable opinion are unsuitable for carriage by reason of their weight, shape, size or character;

(e)

Fragile or perishable items;

(f)

Live or dead animals;

(g)

Human or animal remains;

(h)

Fresh or frozen seafood or other meats provided that such items may be carried on board as hand luggage only if we are satisfied that they have been properly packed. Strictly only styrofoam and/or cooler boxes that contain dry food/non-perishables are allowed to be checked-in after inspection of contents by relevant authorities. Should passengers refuse inspection, we have the right to reject admission of luggage;

(i)

Firearms and ammunition;

(j)

Explosives, flammable or non-inflammable gas (such as aerosol paints, butane gas, lighter refills) refrigerated gas (such as filled aqualung cylinders, liquid nitrogen), flammable liquids (such as paints, thinners, solvents) flammable solids (such as matches, fire lighters), organic peroxides (such as resins), poisons, infective substances (such as viruses, bacteria), radioactive material (such as radium) corrosive materials (such as acid, alkali, mercury, thermometers), magnetic substances, oxidizing materials (such as bleaches).

(k)

Weapons such as antique firearms, swords, knives and similar items provided that such items may be allowed as checked baggage at our absolute discretion for very special reasons. These cannot be carried into the aircraft for any reason whatsoever.

8.2 Valuable and Fragile Goods

Passengers are strongly advised not to check in such items as baggage. If they are checked in as baggage, passengers agree they send for carriage such items at their own risk. Such items include money, jewellery, precious metals, silverware, electronic devices, computers, cameras, video equipment, negotiable papers, securities or other valuables, passports and other identification documents, title deeds, artifacts, manuscripts and the like.

8.3 Right to Search

For reasons of safety and security, we may require you to undergo a search, x-ray or other type of scan on your person or your Baggage. We reserve the right to search your Baggage in your absence if you are not available, for the purpose of determining whether you are in possession of or whether your Baggage contains any unacceptable or prohibited items. If you refuse to comply with such searches or scans we reserve the right to refuse carriage of you and your Baggage without refund of fare to you and without any other liability to you. In the event that a search or scan causes injury to you or damage to your Baggage, we shall not be liable for such injury or damage unless the same is due to our fault or negligence.

8.4 Checked Baggage

Upon delivery to us of Baggage to be checked, we shall take custody thereof and issue a Baggage Identification Tag for each piece of Checked Baggage. Checked Baggage must have your name or other personal identification affixed securely to it. Checked Baggage will be carried on the same aircraft as you unless we decide for safety, security or operational reasons to carry it on an alternative flight. If your Checked Baggage is carried on a subsequent flight we will deliver same to you within a reasonable time of arrival of that flight unless applicable law requires you to be present for customs clearance.

8.5 Free Baggage Allowance

You may carry some Baggage free of charge, subject to our Regulations.Same is printed on your itinerary receipt (Air India Express Ticket).

Passengers may need to pay a charge per TV separately for carriage of TV sets.

8.6 Excess Checked Baggage

You are not entitled to transport Baggage in excess of the free baggage allowance. If, in our absolute discretion, Baggage in excess of the free baggage allowance is accepted for carriage, you shall pay a charge for the carriage of that excess Baggage at the prevailing rates (these rates may be changed or varied at any time and from time to time and will be available from us upon request and are available at our check-in counters).This will be carried subject to availability of space and aircraft permissible weight limitations.

There will be a nominal flat charge for checked baggage in excess of 20Kgs of passengers travelling from the Gulf and Southeast Asia to India, for e.g. AED 30/- from the UAE to any destination in India for the first 10Kgs of excess baggage or part thereof. Passengers and Travel Agents may book maximum 10Kgs baggage through the system while booking their ticket or this may also be availed of at the airport, both of which are subject to space availability/ aircraft permissible weight limitations. Passengers may also need to pay a handling fee at the airport in addition to the flat charge.

Any baggage in excess of 30kgs will be charged at the normal Excess Baggage Rate at the airport and will be accepted strictly on space availability/ aircraft permissible weight limitation basis.

Note: Passengers booked prior to August 22, 2013 will continue to be entitled to free baggage allowance as reflected on their itinerary receipt, irrespective of the date of travel,also they will not be allowed to avail of the special flat rate offered for additional 10kgs.

8.7 Cabin Baggage

Only one (1) piece of baggage is allowed to be carried on board provided that it does not exceed the dimensions of 56cm X 36cm X 23cm and provided that it does not weigh more than 7kg. Such baggage must fit under the seat in front of you or in an enclosed storage compartment in the cabin. Items determined by us to be of excessive weight or size or of an offensive nature will not be permitted on board.

8.8 Collection and Delivery of Baggage

You shall collect your Baggage as soon as it is available for collection at places of destination. If you do not collect it within a reasonable time and the baggage needs to be stored at our premises, we may charge a storage fee. If Checked Baggage is not claimed within One (1) month of the time it was made available to you, we may dispose of it without any liability to you. Only the bearer of the Baggage Identification Tag delivered to the Passenger at the time the Baggage was checked, is entitled to delivery of Baggage. If a person claiming the Baggage is unable to produce a Baggage Identification Tag for identification of the Baggage, we will deliver the Baggage to such person only on condition that he has established to our satisfaction his right thereto, and if required by us, such person shall furnish adequate security to indemnify us for any loss, damage or expense which may be incurred by us as a result of such delivery. Acceptance of Baggage by the bearer of the Baggage Identification Tag without complaint at the time of delivery is prima facie evidence that the Baggage has been delivered in good condition and in accordance with the contract of carriage between us.

8.9 Animals and Birds:

(a)

We do not allow the carriage of any animals or birds other than a guide dog accompanying a blind and/or deaf passenger;

(b)

If you intend to travel with a guide dog you must notify us in advance, and comply with any conditions we specify in connection with the carriage of the dog.

(c)

Where carriage is not subject to the liability rules of the Convention, we are not responsible for injury to or loss, sickness or death of an animal which we have agreed to carry unless we have been grossly negligent.

(d)

We will have no liability in respect of any such animal not having all the necessary exit, entry, health and other documents with respect to the animal's entry into or passage through any country, state or territory and the person accompanying the animal must reimburse us for any fines, costs, losses or liabilities reasonably imposed or incurred by us as a result.

8.10 Items Removed by Airport Security Personnel

We will not be responsible for, or have any liability in respect of, articles removed from your Baggage by airport security personnel acting in accordance with any applicable regulations.

Article 9: Schedules, Cancellations

9.1 Schedules

We will use our best efforts to avoid delay in carrying you and your baggage. We will endeavour to adhere to published schedules in effect on the date of travel. However, times shown in timetables, schedules or elsewhere are subject to change at any time and from time to time and we shall not be liable in any way whatsoever for any loss incurred by passengers as a result of such change.

9.2 Cancellation, Changes of Schedules

At any time after a booking has been made we may change our schedules and/or cancel, terminate, divert, postpone reschedule or delay any flight where we reasonably consider this to be justified by circumstances beyond our control or for reasons of safety or any other reason beyond the control of the carrier. In the event of such flight cancellation, we shall at our option, either:

(a)

carry you at the earliest opportunity on another of our scheduled services on which space is available without additional charge and, where necessary, extend the validity of your booking; or

(b)

make a refund to you in accordance with these Terms & Conditions.

9.3 Sole remedies

Upon the occurrence of any of the events set out in Article 9.2, the options outlined in Article 9.2 (a) to (b) are the sole and exclusive remedies available to you and we shall have no further liability to you.

Article 10: Refunds

10.1 Proper person

We shall make a refund only to the person who has paid for the Seat upon presentation of identification and satisfactory proof of such payment.

10.2 Process

Requests for refunds must be made in writing and accompanied by the original Itinerary and/or booking number, proof of payment and identification.

10.3

Refund against tickets purchased through credit cards will be only in accordance with credit card refund procedures.

Please note that cancellation and refund rules differ for different fare types.

10.4

Refund for any PNR/Itinerary Receipt must be made within One Year of Date of Travel.

Currency - Fares and charges are payable in any currency acceptable to carrier. When payment is made in any currency other than the currency in which the fare is published, such payment will be made at the rate of exchange established in accordance with carriers/Credit Card company/ Banking regulations. These regulations will also apply to tickets purchased and refunds processed through credit card companies.

10.5 No Refund for ECNR

No refund will be effected for the return sector until authorized by POE Authorities Check with AI procedures.   

Article 11: Conduct Aboard Aircraft

11.1

If in our reasonable opinion you conduct yourself on board the aircraft so as to endanger the aircraft or any person or property on board, or obstruct or hinder the crew in the performance of their duties, or fail to comply with any instruction of the crew including but not limited to those with respect to smoking, alcohol, use of cellular telephones, or use any threatening, abusive or insulting words towards the crew or behave in a manner which causes discomfort, inconvenience, damage or injury to other passengers of the crew, we may take such measures as we deem necessary to prevent continuation of such conduct including restraint. You may be disembarked and refused onward carriage at any point and may be prosecuted for offences committed on board the aircraft.

11.2

If as a result of your conduct we decide, in exercise of our reasonable discretion, to divert the aircraft for the purpose of offloading you, then you shall be liable for all costs which we incur of any nature whatsoever as a result of or arising out of that diversion.

11.3

For safety reasons, we may forbid or limit operation on board the aircraft of electronic equipment, including but not limited to, cellular telephones, laptop computers, portable recorders, portable radios, CD players, electronic games or transmitting devices, including radio-controlled toys and walkie-talkies. Operation of hearing aids and heart pacemakers is permitted.

11.4

Complimentary snacks and drinking water are offered on all Air India Express flights. 
Passengers are also permitted to consume their own snacks and non-alcoholic drinks on board.

Article 12: Liability Limitations

12.1 Warsaw, Montreal Convention Notice

If the passenger's journey involves an ultimate destination or stop in a country other than the country of departure, the Warsaw Convention or the Montreal Convention 1999 may be applicable and the Warsaw Convention or the Montreal Convention 1999 governs and in most cases limits the liability of carriers for death or personal injury and in respect of loss of or damage to baggage.

12.2 Notice of Baggage Liability Limitations

Liability for loss, delay or damage to baggage is limited unless a higher value is declared in advance and additional charges are paid. Liability for domestic travel and liability for international travel vary according to the respective law.

12.2.1 Settlement of Mishandled Baggage Claims of AIE Passengers

(a)

No Interim Relief will be paid to passengers whose baggage are mishandled and subsequently delivered.

(b)

Transportation to a maximum of INR1000 or equivalent will be paid to passengers to collect Mishandled Baggage.

(c)

In case of damage, repair or replacement a maximum of INR1000 or equivalent will be paid per piece to passenger.

12.3 Where Warsaw Convention is not applicable

Where your carriage is not subject to the liability rules of the Warsaw Convention, the following rules shall apply:

(a)

Any liability we have for Damage will be reduced by any negligence on your part which causes or contributes to the Damage in accordance with applicable law.

(b)

We will not be liable for Damage to Checked or Unchecked Baggage unless such Damage is caused by our negligence and such Baggage was within our control or custody.

(c)

Except in the case of an act or omission done with intent to cause Damage or recklessly and with knowledge that Damage would probably result, our liability in the case of Damage to Checked Baggage and subsequent claim for repair/replacement by the passenger shall be reimbursed to a maximum amount of Rs 1000/-(One Thousand) or equivalent .

(d)

We will not be liable for any Damage arising from our compliance with applicable laws or Government rules and regulations or from your failure to comply with the same.

(e)

Except where other specific provision is made in these Terms & Conditions, we shall be liable to you only for recoverable compensatory damages for proven losses and costs in accordance with applicable law.

(f)

We are not liable for any Damage caused by your Baggage. You shall be responsible for any Damage caused by your Baggage to other persons or property, include our property.

(g)

We shall have no liability whatsoever for Damage to articles or items not permitted to be contained in Checked and Unchecked Baggage including but not limited to fragile or perishable items, items having a special value, such as money, jewellery, precious metals, computers, personal electronic devices, negotiable papers, securities, or other valuables, business documents, passports and other identification documents, title deeds or samples.

(h)

We are not responsible for any illness, or disability, including death, attributable to your physical condition or for the aggravation of such condition.

(i)

The contract of carriage including these Terms & Conditions and exclusions or limits of liability, applies to our authorized agents, servants, employees and representatives to the same extent as they apply to us. The total amount recoverable from us and from such authorized agents, servants, employees and representatives shall not exceed the amount of our own liability if any.

(j)

Nothing in these Terms & Conditions of the Conditions of Contract shall waive any exclusion or limitation of our liability under the Warsaw Convention or any other applicable Convention or applicable laws unless otherwise expressly stated by us.

Article 13: Time Limitation on Claims and Actions

13.1 Notice of Claims

Acceptance of Baggage by the bearer of the Baggage Identification Tag without complaint at the time of delivery is sufficient evidence that the Baggage has been delivered in good condition and in accordance with the contract of carriage, unless you prove otherwise. If you wish to file a claim or an action regarding Damage to Checked Baggage, you must notify us as soon as you discover the Damage.

13.2 Limitation of actions

Any right to damages shall be extinguished if an action is not brought against us within two (2) years of the date of arrival at the destination, or the date on which the aircraft was scheduled to arrive, or the date on which the carriage stopped. The method of calculating the period of limitation shall be determined by law of the court where the case is heard.

13.3

Any action sought to be brought against the Carrier should be brought at the station of boarding or at Kochi or at Mumbai

Article 14: Time Limitation on Claims and Actions

14.1 Modification and Waiver

None of our agents, employees nor representatives has authority to alter, modify or waive any provisions of these Terms & Conditions.

Article 15: Credit Card Bookings

15.1

In order to avoid credit card frauds, passengers are requested to note the following: 

In case the booking is made using credit card, passengers are requested to carry the following documents at the time of Check In:

If the Credit card holder is the passenger or one of the passengers, then the credit card will have to be produced at the time of Check In. If the Credit Card holder is not one of the passengers, then a copy of the credit card (both front and back), self-attested by the credit card holder should be produced at the time of Check In. In addition to this, it is also required to produce a letter, signed by the credit card holder, authorizing the use of the credit card for the purchase of the ticket. The letter should mention the names of the passengers, date of travel and sector of travel. This letter, along with the self-attested copy of the credit card will have to be submitted at Check In desk. Hence please carry two copies of the same if you are traveling on the return sector.

At the time of submitting the credit card copy, please ensure that the CVV number on it is blacked out. (CVV Number is a three-digit number at the reverse side of the credit card, at the end of the signature panel).

15.2

In case the above documents are not produced by the passenger, Air India Express reserves the right to deny boarding to the passenger. In such case no refund (except for the taxes) will be given to the passenger

15.3

In case of erroneous / inadequate / misleading information given while booking , Air India Express reserves the right to cancel the PNR without any intimation

15.4

Please ensure that the name, address and other details entered at the payment page match with the credit card issuing bank's records.


To make online shopping safer, the RBI has made it mandatory, for all online transactions to have an extra level of authentication. The extra level, is a password that you will have to enter after entering your credit card details while making online payments. You will require this extra password for transacting on any website . This new technology is called VbyV – Verified by Visa or MSC – MasterCard SecureCode. Please ensure that your card is enrolled in the 3D Secure service such as VbyV or MSC for online payments.Please contact the card issuing bank for further details.